Watermark’s COVID-19 Response

Watermark Retirement Communities responded to the COVID-19 pandemic in February 2020 with the creation of a Task Force of health care and senior living experts. The Task Force initiated a comprehensive plan with safety and security protocols including best practices from federal and state authorities as well as Watermark’s decades of operating experience.

As the situation progresses with COVID-19, Watermark is committed to keeping residents, families and associates safe. Watermark’s robust tools for training, communication and risk management are being specially utilized in this situation.

Transparent and accurate communication is a core value at Watermark. We are committed to remaining well-informed and responsive at the leading edge of this fluid situation. We are equally committed to keeping clear and transparent lines of communication open with our residents and their families.

Enhanced COVID Protection Protocols

Watermark communities nationwide are currently operating under controlled visitation protocols in order to protect our residents, associates, families, and visitors from COVID-19. Indoor visitation may be allowed if the following criteria are met:

  • Visitors must be screened via the visitor screening log
  • Contact between visitors and the community must be minimized
  • Masks must be worn by visitors, and the associates and residents who interact with them, for entire visit
  • Usual screening, hand sanitizing, and distancing requirements must be followed
  • Visitation must take place in a dedicated space where enhanced cleaning occurs
  • Communities may in certain circumstances follow local regulatory guidance if it is less restrictive than Watermark national protocols

Individual communities may currently be under more restrictive protocols than those listed above, including suspension of visitation. Contact the community directly for current guidance.

FAQs About the COVID-19 Vaccine

How do residents prepare to receive the vaccine?

Wear a shirt with easy to rollup sleeves/ sleeveless.  Bring a copy of your insurance card front and back, and signed consent forms you can obtain from your community team.

Who pays for the vaccine?

The vaccine has been paid for by the Federal government, however the administration of the vaccine is covered by insurance 100%.   Uninsured individuals will receive the vaccine at no charge.

Are associates receiving the vaccination at the same time?

Residents, associates and community care providers will attend the vaccine clinics on the same day.

Is the vaccine mandatory for residents and associates?

Watermark’s commitment to the safety and well-being of our residents is our utmost priority and we are proud to implement a mandatory vaccination policy for all associates working in our communities, effective July 1 for all new associates and effective September 1, 2021 for all current associates. Our policy follows CDC vaccination recommendations as the most effective protection from severe illness from COVID-19 and variants of the virus, and incorporates applicable employment laws that allow for some exceptions based on disabilities, medical exceptions, deeply held religious beliefs or pregnancy. We are encouraged at the success of our resident vaccination program at our communities coast to coast. We continue to encourage all living in our communities who can do so to get the vaccine, however, vaccinations are not mandatory in accordance with resident rights policies.

Getting the Vaccine

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About Watermark

Headquartered in Tucson, Arizona, Watermark currently manages 64 communities in 21 states, including CCRCs, standalone independent living, assisted living, and memory care communities in addition to Medicare-certified rehabilitation and skilled nursing neighborhoods.

Watermark creates extraordinary communities where people thrive. We believe aging is about renewal rather than retirement. Watermark communities are known for highly trained and caring associates, a lifestyle built on choice, fine amenities, integrative wellness and innovative programs including the award-winning Watermark University featuring a wide variety of engaging classes for residents and area seniors. Watermark has been named in the top 25 Best Workplaces for Aging Services in a national program conducted by the Great Place to Work Institute and published on Fortune.com. A privately held company with a reputation for over 30 years for service, innovation, integrity and financial stability, Watermark manages more than 60 retirement communities coast to coast. Based in Tucson AZ, Watermark is ranked as the nation’s 11th-leading senior housing operator by the American Seniors Housing Association.