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  • General
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  • 1. Are you accepting visitors?

    In order to protect our residents, only essential visitors who have undergone a health screening (including temperature checks) are permitted in the community at this time. Essential visitors include healthcare providers and private duty caregivers for essential services. We understand the importance of facilitating resident communication with families and friends and encourage and facilitate virtual visits by providing assistance. In end-of-life situations, visitation under specific circumstances is permitted; please contact the community’s Executive Director for more information.

  • 2. What is Watermark doing to protect residents?

    In addition to following our infectious disease protocols, Watermark has created the COVID-19 Task Force to provide support and guidance to local Watermark communities. Proactive measures include restricting visitation to essential visitors only, implementing heightened cleaning and disinfection protocols, screening associates and visitors (including temperature checks), frequent monitoring of resident temperatures, suspended group activities and outings, ensuring associates who are unwell remain at home, among others. Watermark continues to follow the CDC guidelines and recommendations of local health departments. This unprecedented situation continues to evolve, and Watermark’s protocols and polices continue to evolve under the guidance of the Task Force.

  • 3. What happens if there is a positive diagnosis in a community?

    The community will contact the resident’s emergency contact and make any necessary reports to the local public health department and/or state.

  • 4. Are residents permitted to leave the building?

    In the event a resident leaves the community, he or she is directed to self-isolate for 14 days. Watermark continues to be guided by the CDC’s evolving recommendations. In communities located in areas under a stay-at-home or shelter-in-place order, residents should remain in the community.

  • 5. Have group activities been canceled?

    In the interest of safety, Watermark has canceled all group activities and outings. Our community life teams are prepared to get creative with alternatives to group programs and they are committed to maintaining an engaged lifestyle and keeping our residents’ spirits lifted to avoid feelings of fear or isolation. Learning FaceTime, Hangouts, Facebook and other video call options is one example of a fun way to use innovation to navigate this temporary situation.

  • 6. What happens if a resident shows signs of COVID-19?

    Residents are monitored daily for signs and symptoms. In the event a resident exhibits symptoms of COVID-19, the resident is placed on isolation precautions and we consult the resident’s physician on next steps.

  • 7. What happens if an associate is unwell?

    Associates are screened before working to determine whether they are experiencing symptoms. In the event an associate reports symptoms prior to or during a shift, the associate is sent home and instructed to self-quarantine. Following the self-quarantine period, associates are screened prior to returning to work.

  • 8. Can residents receive packages and deliveries?

    According to the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), the risks of transmission of coronavirus from a package is very low, but we are taking extra precautions to ensure safety for receiving these deliveries. Watermark has heightened precautions in place, including avoiding contact with delivery personnel, disinfecting of packages, and disposing of packaging material.

  • 9. Is Watermark conducting sales tours?

    In an abundance of caution, Watermark has suspended all in-person sales tours.

  • 10. Has Watermark changed its cleaning protocols?

    In addition to our infectious disease policies and protocols, we have implemented stringent cleaning protocols in an effort to mitigate any potential spread of the virus. We’ve also entered into national contracts for extensive cleaning by third parties when needed.

  • 11. Does Watermark have enough personal protective equipment (PPE)?

    There are several supply chains we are utilizing to provide communities with PPE. As you may know, PPE is in short supply in the United States. Our first source of supplies is our traditional vendors, from which we have ordered monthly for years. Each month we are allocated a certain amount and under normal circumstances, the source is all we need. Unfortunately these are not normal circumstances and we are compelled to source elsewhere. A secondary source is coming from a local public health agencies and Offices of Emergency Management. These sources are spotty but we are getting some assistance. Finally, we’ve established a central supply warehouse in our office in Tucson to distribute to our communities. We have literally turned our conference room and several secure offices into a warehouse and shipping facility. Our procurement team is sourcing supplies internationally to stock this warehouse.

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